Refund Policy

1. Scope

This policy applies to PokeAny Pro, Max, and other paid subscriptions, as well as one-time credit purchases. The Free plan does not create subscription charges. Prices, billing periods, and plan benefits are those shown on the pricing page and at checkout.

2. Subscription Cancellation and Renewal

You can cancel a subscription from your account billing settings or the payment provider's customer portal when available. Cancellation is intended to stop future renewals. Unless the checkout flow or applicable law says otherwise, access continues until the end of the paid period and cancellation by itself is not a refund.

3. EU and Other Consumer Rights

This policy does not limit mandatory consumer rights. In the European Union, a consumer may have a statutory withdrawal period for a distance contract. Because PokeAny provides digital services and may begin performance immediately, that right may be affected only where the required consent and acknowledgement have been obtained and applicable law permits it. Contact us promptly if you believe a statutory right applies.

4. General Refund Rule

Except where applicable law requires otherwise or an exception in this policy applies, completed subscription payments and one-time credit purchases are generally non-refundable. Non-use of the service, forgetting to cancel, changing your plans, or leaving subscription or purchased credits unused generally does not qualify for a refund.

5. Cases Eligible for Manual Review

You may request a manual review in the following cases. We will review the order and payment records:

• The same subscription payment or one-time purchase was charged more than once.
• The payment was unauthorized and you can provide relevant details or evidence.
• Payment succeeded but the order was not activated and the issue cannot be resolved by restoring the purchased benefits.
• A material and continuing service outage prevented access to the core service that was purchased.

6. Credits and Used Services

If a refund is approved, we will process the related subscription benefits or one-time credits based on the order and payment provider result. The system will reclaim unused credits from the refunded order. Credits already used for AI requests or other completed services are not promised to be restored, and completed services will not be recalculated retroactively for a refund.

7. How to Request a Refund

Email [email protected] from the email address associated with your purchase. Include your account email, order number or transaction ID, payment date, payment provider, and the reason for your request. For account and payment security, we may ask for necessary order evidence, but we will not ask for your full card number or payment password.

8. Review and Settlement

We will manually review complete requests and notify you of the result by email. Approved refunds are generally returned to the original payment method. The actual posting time depends on the payment provider, card issuer, or bank.

9. Chargebacks, Legal Rights, and Policy Updates

If you have a billing concern, contact us before initiating a chargeback so we can investigate. We may temporarily limit paid features while a disputed transaction is reviewed, where permitted by law. We may update this policy to reflect business operations, payment-provider rules, or legal requirements, and will publish the current version on this page.

10. Contact

For questions about refunds or subscription cancellation, contact us at [email protected].